Kinlog Support
Need help with Kinlog? This page covers common questions, troubleshooting, and how to contact support.
Contact Support
Email: [lianshao@outlook.jp]
Response time: Usually within 2-3 business days.
Please include: iOS version, device model, app version, and steps to reproduce the issue.
Frequently Asked Questions
How do I add a person?
Open the People section and tap Add New Person.
How do I attach logs to a contact?
When creating or editing a log entry, select one or more people in the Who was involved area.
How does contact sharing work?
You can share selected contact information from inside the app. Only data you explicitly choose to share is exported.
How do follow-up reminders work?
Enable follow-up on a log, then choose reminder timing. Make sure Notifications are allowed in iOS Settings.
How do I use app lock / Face ID?
Go to Settings in Kinlog and enable App Lock. If Face ID is available, iOS will prompt you for permission.
How do I back up my data?
Use Kinlog's backup/export options. If iCloud features are enabled, data may also sync through your Apple account.
Troubleshooting
Notifications are not arriving
- Check iOS Settings > Notifications > Kinlog and allow alerts.
- Confirm reminder time is set in the app.
- Disable Focus mode or check allowed apps.
Location is missing on logs
- Check iOS Settings > Privacy & Security > Location Services > Kinlog.
- Allow location access if you want place context.
App is not unlocking with Face ID
- Verify Face ID is enabled for Kinlog in iOS Settings.
- Restart the app and try again.
- If needed, disable and re-enable App Lock in Kinlog settings.
Data & Privacy
For details about how we handle data, please read our Privacy Policy:
Compatibility
Kinlog requires a supported iPhone or iPad running a recent iOS/iPadOS version available on the App Store listing.
Report a Bug or Request a Feature
Send us an email at [lianshao@outlook.jp] with the subject:
Bug Report - KinlogFeature Request - Kinlog